C-Dax has now closed for new product orders following a sustained period of declining product sales in New Zealand and overseas.

We will honour product warranties and are discussing options for ongoing service, support and parts for products with existing customer support agents.

Updates will be provided on our website, Facebook page and when customers call the C-Dax 0800 number (0800 230 230).

A reminder to customers and end users of C-Dax equipment Operators manuals and terms of warranty are provided in our product and parts pages here

Currently we are only able to offer limited telephone support to the Pasture meter and App during our managed wind up.

Customers will be guided through this when they call the 0800 number but will generally mean only a voice message will be able to be left and we will return your call when we are available (limited office hours only)

We are currently working with interested parties to offer new sales, service and support for pasture meter and will update this section when we have more information on this 

If you need product support, please in the first instance contact the retailer from who you brought your pasture meter from

The product manuals and troubleshooting guides below can also be used to help you with any issues you may have:

================================================================

In-Ex Pasture Meter

InEx Pasturemeter Manual

Pasturemeter Assembly Instructions 

Pasture Meter +

Pasture Meter + Manual

C-Dax Pasture Meter App 

C-Dax App Operators Manual

C-Dax App Info Sheet

XP1/XC1/Tier 2/InEx Pasturmeter Hardware Troubleshooting Guide

See HERE for hardware troubleshooter

XP1/XC1/Tier 2 Hawkeye Upload Process & Troubleshooting Guide

See HERE for data uploading troubleshooter

XC3/C-Dax App Troubleshooting Guide

See HERE for troubleshooter

If you require additional assistance, please contact the dealer from which you purchased your Pasturemeter

Our dealers can be found here

C-Dax is now going through a managed wind up process and from mid-April 2025 will no longer be able to accept repairs directly.

We are currently working with interested parties to offer support and repair services including electronics and will update this section when we have more information on this.

We ask that all service agents and customers contact us BEFORE sending any equipment for repair so we can best guide you on agents for repairs.

As we have now closed for new product orders we have updated our Warranty terms here 

We will honour product warranties and are discussing options for ongoing service, support and parts for products with existing customer support agents.

Please note the following extracts in relation to warranty’s that in the near future will be handled by only APPROVED warranty agents.

These will be posted on our website but as usual please contact your retailer (the company you brought the C-Dax equipment from) in the first instance.

Use of the Equipment

You must satisfy yourself as to the suitability of the equipment for your intended use(s) of the equipment.

Your relationship with the retailer

Where you consider you have a warranty claim (or any other claim) in relation to the equipment, you must contact the retailer who sold you the equipment, not C-Dax directly. The retailer is responsible for liaising with C-Dax in respect of your claim.

Warranty

C-Dax warrants to the original purchaser that the equipment is sold free from defects in materials and workmanship for a period of 12 months from the earlier of (i) the date of first retail sale or (ii) 02/05/2026 subject to the terms set out below.

C-Dax will at its option repair or replace the defective equipment (or part of the equipment) or notify the retailer of the equipment to refund the purchase price for such defective equipment to you in the event of a breach of this warranty, subject to the terms set out below.

Liability

All warranties and representations (including those expressed or implied by law) in respect of the equipment or advice relating to the equipment provided to you by C-Dax are excluded to the extent permitted by law.

Notwithstanding anything else in these terms, C-Dax’s maximum liability to you (in the event that such liability exists) in respect of any breach of warranty, any matter set out in these terms or the product manual, or for defective equipment or advice relating to the equipment provided is limited at C-Dax’s option to:

(a) repairing or replacing the equipment (or part of the equipment); or

(b) notifying the retailer of the equipment to refund the price for the equipment paid by you.

Notwithstanding anything else in these terms or the product manual, in no event will C-Dax be liable, whether in contract, tort (including negligence) or otherwise:

(a) where you have altered or modified the equipment, misused or misapplied the equipment, or the equipment has been subjected to any unusual, excessive or non-recommended use, service or handling (including as set out in our terms and any of our product manuals);

(b) where the equipment is not transported, stored, handled or used in accordance with any directions given by C-Dax (or the retailer) to you (including as set out in our product manuals);

(c) where the equipment:

(i) has been subject to neglect, accident or hireage, or the damage arises from fair wear and tear, battery damage or chemical attack;

(ii) has been built to a customer’s specifications; or

(iii) has been dismantled, repaired or serviced other than by an authorised service agent of C-Dax;

(d) for loss or damage caused by any factors beyond C-Dax’s control; or

(e) for any loss of profit or revenue, or for any special, indirect, incidental or consequential damage, loss or injury of any kind suffered by you.

Where C-Dax elects to repair or replace the equipment it will use reasonable endeavours to do so as soon as practicable but will not be liable for any delay in doing so.

You agree that the transactions entered into between you and the retailer (and C-Dax) are for the purposes of trade and that, having regard to all relevant circumstances of the transactions, it is fair and reasonable that the provisions of the Consumer Guarantees Act 1993 (NZ) do not apply to those transactions to the fullest extent permitted by law.

A reminder to customers and end users of C-Dax equipment Operators manuals and terms of warranty are provided in our product and parts pages here